Support

You'll get an answer from the developer who builds the product, usually within one business day.

Contact us

Send us a message and we'll reply to the email address you enter. Choose the topic Security for vulnerability reports and Privacy for data requests.

Herald

Before you write

• The troubleshooting section covers the most common problems.
• Open the connection's Delivery log in Herald: the error message there usually explains what happened.

Helpful details to include

• Your Jira site address, e.g. yourcompany.atlassian.net
• The connection name, and the issue key that didn't arrive
• Any error message from the delivery log

Please never send webhook URLs. They work like passwords.