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How can we help?

Questions, problems or ideas about any Senyi Labs product.

Product

Topic

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Company website

Jira site (optional)

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Please don’t include passwords or other secrets.

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Tips

Tell us which product you mean and what you were trying to do.
If something went wrong, include any error message you saw.
For security reports choose the topic Security; for data requests choose Privacy.

The troubleshooting guide covers the most common problems.
Open the connection’s Delivery log in Herald: the error there usually explains what happened.
Helpful to include: your Jira site, the connection name, the issue key that didn’t arrive, and the error from the delivery log.
Never send webhook URLs: they work like passwords.

Herald documentation →

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