Google Chat apps for Jira compared
Herald, Google’s Jira app for Chat and Move Work Forward’s Advanced Google Chat for Jira, side by side. We make Herald, so we’ve tried to be fair and to say where the others are better.
Side by side
| Herald | Google’s Jira app | Move Work Forward | |
|---|---|---|---|
| Price | Free up to 10 users, then per user | Free | Free |
| How it connects | Space webhook, pasted in Jira | Chat bot, each person signs in | Space webhook |
| Who sets it up | Jira admins, and project admins for their project | People in each space | Jira admins and project admins |
| Projects, issue types, priorities, labels, components, custom fields | Yes | Projects | Yes |
| Status change from → to | Yes | No | Not in Cloud (their docs) |
| JQL filter | Yes | No | Not documented |
| Only when chosen fields change | Yes | No | Not in Cloud (their docs) |
| One thread per issue | Yes, can be turned off | No | Yes |
| Compact messages, choice of fields | Yes | No | Yes |
| Bulk edits as one summary | Yes | No | Not documented |
| Ignore Automation or chosen people | Yes | No | Not documented |
| Skip private issues and internal comments | Yes, by default | Not documented | Internal service-desk comments |
| Delivery log and email when a space stops receiving | Yes | No | Not documented |
| Personal notifications by direct message | Not yet (planned) | Yes | No |
| Create or view issues from Chat | Not yet (planned) | Yes | Listed, but the app only has read access to Jira |
| Where your Jira data is processed | On Atlassian’s platform (Forge); sent only to your Chat spaces | The vendor’s servers (the app requests access from outside Atlassian) |
Google’s Jira app: best for personal notifications
It’s free and the only one of the three with personal notifications and commands like /jira_create. The weak spot is setup and reliability: in our reading of its 109 Marketplace reviews, most are one or two stars, and the most common complaint is that connecting fails. If it works for you, it’s a fine choice; if it doesn’t, see our fixes.
Move Work Forward: free, with good basic filters
A capable free app that uses webhooks like Herald, with pickers for the common fields and project-level setup. Its documentation says Cloud doesn’t support status from → to filters, and it doesn’t describe a delivery log or failure alerts. It runs on the vendor’s own servers.
Herald: for teams that need it to keep working
Herald does one job: space notifications with precise filters, and telling you when something breaks. It costs money above 10 users, and personal notifications and buttons on cards aren’t there yet. If you want to try it, switching takes a few minutes per space, and you can run it next to your current app while you compare.